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SUPPORT · HELP WHEN YOU NEED IT

Re:HEY Support

Get help with accounts, subscriptions, app issues, privacy, and safety. Never send a password, verification code, full payment card number, or unnecessary human health information.

Effective August 27, 2026Version 1.0Support in Korean and EnglishiPhone · AndroidEmail support

Contact Re:HEY

gensightofficial@gmail.com
Email requests are accepted 24 hours a day.
Staffed Monday through Friday, 10:00 a.m.–6:00 p.m. KST (UTC+9), excluding public holidays in the Republic of Korea.

Email support
Response targets: We aim to provide an initial human response within two business days. Reports involving account access, unauthorized billing, privacy rights, or suspected security incidents are prioritized for review within one business day. These are response targets, not guaranteed resolution times.

Common tasks

Delete my account

Delete your account directly in Settings, or follow our web instructions if you cannot access the app.

Deletion instructions

Understand my data

Review details about collection, AI processing, retention, consent withdrawal, and deletion.

Privacy Policy

The app is not working

Update Re:HEY, check your connection, restart the app, and then send us the details below if the issue continues.

Report a problem

Is this an emergency?

Re:HEY is not an emergency or diagnostic service. Contact a veterinary clinic immediately if your pet has urgent symptoms.

Safety guidance

Account and sign-in

If a sign-in email does not arrive, check that you entered the correct address, look in your spam folder, request a new link, and use only the most recent link. A change of email address must be confirmed through the new address.

Subscriptions and refunds

Manage iPhone subscriptions through Apple and Android subscriptions through Google Play. Removing the app or deleting your Re:HEY account may not cancel automatic renewal. For billing help, provide the store, order ID, purchase date, and a description of the issue, but never send your full payment card number. Refund eligibility is determined by the applicable store rules and law.

Privacy, export, and deletion

In Settings, you can review or delete profiles, memories, records, calendar events, and notification settings; withdraw optional AI improvement consent; export your data; or delete your account. See the Privacy Policy and deletion instructions.

Report a technical issue

  • iPhone or Android model and OS version
  • Re:HEY app version
  • The screen where the issue occurred and its approximate time
  • Steps that reproduce the issue
  • If needed, a screenshot with personal details hidden
Do not send full conversations, detailed health data, passwords, authentication links or codes, or payment card numbers. Your account email is usually enough for us to begin.

Pet safety and medical limitations

Re:HEY supports everyday observation and organization but does not replace a veterinary clinic or veterinarian. For breathing difficulty, loss of consciousness, severe bleeding, suspected poisoning, repeated seizures, or other urgent symptoms, contact a veterinary provider immediately rather than waiting for an AI response. To report a concerning output, use the email subject [Re:HEY] Safety report.